Editorial Reviews
Product Description
Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job. Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office programs and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features. Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD—making this kit an exceptional value and a great career investment.
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