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Results: 1781 books

1.

Fish!

by Stephen C. Lundin

Price: $19.95

2.

The Innovator's Dilemma

by Clayton M. Christensen

Price: $18.95

3.

Raving Fans: A Revolutionary Approach To Customer Service

by Kenneth H. Blanchard

Price: $22.95

4.

The Trusted Advisor

by David H. Maister

Price: $22.70

5.

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph Michelli

Price: $24.95

6.

Selling the Invisible: A Field Guide to Modern Marketing

by Harry Beckwith

Price: $15.95

7.

The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld

Price: $29.95

8.

The Experience Economy: Work is Theater & Every Business a Stage

by James H. Gilmore

Price: $18.95

9.

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Jack Mitchell

Price: $19.95

10.

The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause

by Arkadi Kuhlmann

Price: $27.95

11.

Permission Marketing

by Seth Godin

Price:


12.

Salesforce.com For Dummies (For Dummies (Computer/Tech))

by Tom Wong

Price: $24.99

13.

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

by Jeffrey Gitomer

Price: $30.00

14.

Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations

by Leonard Berry

Price: $27.95

15.

How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients

by Jeffrey J. Fox

Price: $16.95

16.

Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life

by Dennis Snow

Price: $19.95

17.

The Big Book of Customer Service Training Games (Big Book Series)

by Peggy Carlaw

Price: $24.95

18.

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Michael Treacy

Price: $15.00

19.

The Cluetrain Manifesto: The End Of Business As Usual

Price: $32.00

20.

Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)

by Mike Snyder

Price: $59.99

21.

The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life

by Matt Oechsli

Price: $27.95

22.

Human Sigma: Managing the Employee-Customer Encounter

by John H. Fleming

Price: $25.95

23.

CustomerCentric Selling

by Michael Bosworth

Price: $29.95

24.

The Disease to Please: Curing the People-Pleasing Syndrome

by Harriet B. Braiker

Price: $28.00

25.

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Performance Research Associates

Price: $18.95

26.

Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)

by Jeffrey Gitomer

Price: $19.99

27.

BE OUR GUEST

by Disney Institute

Price: $10.95

28.

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)

by Robert Bacal

Price: $9.95

29.

The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

by Jody Hoffer Gittell

Price: $28.00

30.

Consumer Behavior (8th Edition)

by Michael R. Solomon

Price: $177.33

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